Patrick Thornton
1 min readApr 9, 2019

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There is just so much to dunk on here that it is hard to know where to start.

The use of a touchscreen for a complex system like this is appropriate. The lack of using well-understood metaphors is not appropriate. Apple’s Home app does a much better job of this, and it controls way more stuff.

The other thing I didn’t really touch on that much is how the user experience is poor with this system due to its bugginess. Stuff regularly does not work at all.

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Patrick Thornton
Patrick Thornton

Written by Patrick Thornton

Vice President, UX at Gartner Digital Markets. Building a better-designed world.

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